Terms of service

General Terms and Conditions

§ 1 Scope and contracting party

These terms apply to all orders placed via the online shop “Mira Markt Hilden”. Your contracting party is: Alaa Hamida, Mira Markt Hilden, Warrington-Platz 26, 40721 Hilden, phone: +49 157 55339673, email: info@mirahilden.com.

§ 2 Conclusion of contract

The presentation of products in the online shop does not constitute a legally binding offer. By clicking the order button, you submit a binding order. We confirm receipt of your order by email. The purchase contract is concluded when we accept your order, at the latest upon delivery or when the goods are made available for pickup.

§ 3 Contract language and contract text

The contract language is German. We store the contract text; you will also receive the order details by email.

§ 4 Prices and shipping costs

All prices are final prices and include statutory VAT. Any additional delivery and shipping costs are clearly stated during checkout and described in our shipping policy.

§ 5 Delivery and pickup

We deliver within Germany only. You can choose between in-store pickup (free), local delivery in Hilden, Haan, Solingen and Düsseldorf, and standard shipping. Fresh and chilled goods are only available via pickup or local delivery.

§ 6 Payment

You can pay in cash on pickup or on local delivery, as well as with the online payment methods shown during checkout.

§ 7 Retention of title

The goods remain our property until full payment has been made.

§ 8 Right of withdrawal

Consumers have a right of withdrawal in accordance with our cancellation policy. The exceptions stated there apply to perishable goods and unsealed food.

§ 9 Warranty

Statutory warranty rights apply. Please check food products upon receipt and observe the best-before date and the storage instructions on the packaging.

§ 10 Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

§ 11 Final provisions

The law of the Federal Republic of Germany applies. For consumers, this choice of law applies only insofar as it does not deprive them of the protection granted by mandatory provisions of the law of the country of their habitual residence.

Note: The German version of these terms is legally binding.